Answer:
Next-day delivery allows eligible orders placed on DoctorOnCall to be delivered to Singapore within one business day, subject to cut-off time and products eligibility.
Answer:
No. We are unable to deliver cold chain items via next-day delivery in Singapore. These products require strict temperature-controlled handling, and our logistics partners cannot guarantee next-day delivery while maintaining the required cold chain standards.
Answer:
Yes, as long as all items are eligible and meet the minimum spend.
Answer:
Standard delivery timelines will apply.
Answer:
Yes, tracking information will be shared once your order is shipped.
Answer:
No. Next-day delivery is available on weekdays only and excludes weekends and public holidays in both Malaysia and Singapore.
Answer:
Yes, selected prescription medicines may qualify once the prescription is approved by our doctors and all delivery criteria are met.
Answer:
Your order will be processed using standard delivery timelines for Singapore.
Answer:
In rare cases, delivery may be delayed due to factors beyond our control, such as customs processing or courier issues. Your order will still be delivered as soon as possible, and tracking updates will be provided
